> ## Documentation Index
> Fetch the complete documentation index at: https://discount.xrtotech.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Service and support for GoGoGo Discounts

> Find the in-app Chinese support entry and prepare campaign, cart, and checkout evidence to report discount or gift issues.

Use the in-app WeChat contact entry to explain your promotion goal and any problem with GoGoGo Discounts in Chinese. A reproducible cart helps distinguish conditions, product scope, and combination issues.

## Get help

1. Open **GoGoGo 折扣优惠** in Shopify admin.
2. Click **微信联系** (WeChat contact), then scan the QR code to contact support.
3. You can also check developer and app support information on the [App Store listing](https://apps.shopify.com/shopify-application-603).

## Prepare your report

| Information | What to include |
| - | - |
| Goal | For example, VIP customers get 10% off selected products when buying 2 |
| Campaign | Name, status, schedule, conditions, discount rules, and combinations |
| Cart | Products and variants, unit prices, quantities, subscriptions, and gifts |
| Customer and market | Login state, test tags, market, and checkout currency |
| Result | Expected discount, actual discount, and checkout screenshots |
| Gift issue | Theme, saved embed state, cart page or drawer, and express checkout use |

Redact customer names, email addresses, addresses, and payment information. Do not share passwords or access tokens.

## Check before contacting support

> [card] [Discount not applying](https://discount.xrtotech.com/en/troubleshooting/discounts-not-working.md)
>
> Check status, identity, scope, and combinations in order.

> [card] [Launch checklist](https://discount.xrtotech.com/en/getting-started/launch-checklist.md)
>
> Test amount boundaries, scheduling, pausing, and reactivation.


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