> ## Documentation Index
> Fetch the complete documentation index at: https://discount.xrtotech.com/llms.txt
> Use this file to discover all available pages before exploring further.

# GoGoGo Discounts FAQ: codes, gifts, combinations, and limits

> Find answers about automatic discounts, percentages, BOGO, gifts, customer eligibility, markets, schedules, combinations, and usage controls.

These answers cover common GoGoGo Discounts configuration questions. If you are new, complete a simple product campaign in the [quickstart](https://discount.xrtotech.com/en/quickstart.md) before adding conditions.

> [accordion] Do I need theme code changes?
>
> Ordinary discount configuration does not require theme code changes. Automatic gifts require the current theme's app embed and real cart tests. Special themes and third-party carts need separate checks.

> [accordion] What percentage should I enter?
>
> Enter the amount removed: 10 means 10% off, 20 means 20% off, and 100 makes the discount target free.

> [accordion] Automatic discounts or codes?
>
> Automatic discounts calculate when eligible. Manual codes require correct code entry at checkout. Both still depend on customers, conditions, markets, and dates. Automatic gifts do not support codes.

> [accordion] What format can a code use?
>
> The editor supports 3–32 English letters, digits, underscores, or hyphens and offers random generation. Copy an activated campaign if you need to change its method.

> [accordion] Does BOGO add the gift automatically?
>
> No. Buy X get Y requires all items to be present; same-product BOGO needs two units. Use automatic gifts with the theme embed for system-added rewards.

> [accordion] Are random gifts selected by product or variant?
>
> Variants are equally likely candidates. Multiple variants of one product count separately. Select at least two. An available chosen gift remains unchanged on refresh while eligibility is retained.

> [accordion] Does spend 100, save 15 repeat for each 100?
>
> A single Spend X save Y rule does not automatically repeat. Use and test tiers for different offers at different thresholds.

> [accordion] Can the whole cart qualify while only one collection gets savings?
>
> Yes. Configure condition scope and product discount scope separately. To count only one collection toward a threshold, select that collection in the condition too.

> [accordion] Do VIP tags still apply when eligibility says all customers?
>
> Yes. Native eligibility and conditions both apply. All customers does not bypass a tag condition.

> [accordion] Can selected markets combine with specific customers or segments?
>
> Not currently. Use all customers with tag conditions when appropriate. Automatic gifts do not support selected markets or customer segments.

> [accordion] Will all discounts stack automatically?
>
> No. Check rule selection within a campaign, both campaigns' combination permissions, and Shopify checkout restrictions.

> [accordion] Does once per customer prevent concurrent automatic redemptions?
>
> It cannot guarantee this. Automatic campaigns require login and record usage after orders; near-simultaneous orders may reuse them. Strict total redemptions are available only for manual codes.

> [accordion] Which time zone does scheduling use?
>
> The current editor uses Beijing time (UTC+8). Convert international dates first and verify the resulting scheduled, active, or expired status.

> [accordion] Do gifts work with buy now and express checkout?
>
> These paths may bypass automatic gifts. The ordinary Online Store cart is the main supported flow. Shop Pay, headless storefronts, and third-party carts need integration checks.

Still need help? Follow [troubleshooting](https://discount.xrtotech.com/en/troubleshooting/discounts-not-working.md) or the [Chinese support entry](https://discount.xrtotech.com/en/about/support.md).


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