Service and support for GoGoGo Discounts - GoGoGo 折扣优惠

Use the in-app WeChat contact entry to explain your promotion goal and any problem with GoGoGo Discounts in Chinese. A reproducible cart helps distinguish conditions, product scope, and combination issues.

Get help

Open GoGoGo 折扣优惠 in Shopify admin.
Click 微信联系 (WeChat contact), then scan the QR code to contact support.
You can also check developer and app support information on the App Store listing.

Prepare your report

Information	What to include
Goal	For example, VIP customers get 10% off selected products when buying 2
Campaign	Name, status, schedule, conditions, discount rules, and combinations
Cart	Products and variants, unit prices, quantities, subscriptions, and gifts
Customer and market	Login state, test tags, market, and checkout currency
Result	Expected discount, actual discount, and checkout screenshots
Gift issue	Theme, saved embed state, cart page or drawer, and express checkout use

Redact customer names, email addresses, addresses, and payment information. Do not share passwords or access tokens.

Check before contacting support

Discount not applying

Check status, identity, scope, and combinations in order.

Launch checklist

Test amount boundaries, scheduling, pausing, and reactivation.